Ordering Designer Shoes
Regarding
your shoe size...
Our shoes are made on a regular women's lasts
that are scaled down to small sizes. Women's
sizes run LARGER than children's sizes. For
example, if you have been wearing size 2 in
children's you probably need a 3 or 3 1/2 in
a woman's shoe.
| American |
1.5 |
2.0 |
2.5 |
3.0 |
3.5 |
4.0 |
4.5 |
5.0 |
| English
Size |
12
1/2 |
13 |
13
1/2 |
1 |
1
1/2 |
2 |
2
1/2 |
3 |
| Continental |
31 |
31
1/2 |
32 |
32
1/2 |
33 |
33
1/2 |
34 |
34
1/2 |
NEW CUSTOMERS...Please take the time
to read the following carefully or call customer service at
1 (714) 899-2020 (Mon-Sat 9AM to 5PM PT) to get detailed information
regarding your correct size and fit. To save you time
and money, we are trying to reduce exchanges. Although
exchanges are frustrating, they
may be necessary in order to get a correct fit. We encourage all new
customers to fax an outline of your feet standing so we can better judge
your size. Our fax number is 1 (714) 899-2024.
Back
Orders...
We don't offer a style, color, or
size we don't expect to ship. We fill all orders
within 48 hours based on product availability.
Unfortunately there are times when suppliers
are unable to deliver to us and we can't fill
your order in a timely fashion. Sometimes a
style exceeds our expectations and we are sold
out within a few weeks. If we are unable to
fill your order immediately we will let you
know. We will give you an approximate delivery
time to assist you.
Returns/Exchanges...
There is a return form on every packing slip
in every package. Please fill it out completely,
letting us know why you are returning the item
and if you would like an exchange, the amount
credited to your account or a refund. This information
will help us assist you with future purchases.
Please insure your package and pre-pay shipping.
We do not accept CODs, and those marked "return
to sender" usually do not make it back
to us. Wrap your returns securely (in the original
box if possible) and ship Parcel Post or UPS
to:
Cinderella
of Boston, Inc.,
6452-A Industry Way,
Westminster, CA 92683
Mon-Sat 9AM to 5PM PT
Satisfaction
Guaranteed
Mailing charges are
not refundable. The full price of merchandise
will be refunded or shoes exchanged if returned
UNWORN within 10 days of receiving.
If
you have questions about sizes or styles when
exchanging, call
1 (714) 899-2020 (Mon-Sat 9AM to 5PM PT).
- Do
not send cash as we cannot assume responsibility
for its loss. Send check, money order, or
use Visa/MasterCard.
- Planning
to move? Let us know immediately so you
won't miss a catalog or special. The Post
Office does not forward our catalogues but
returns them to us. To ensure continued
delivery send us your old and new address
so we can update our files. Always include
complete name, address, zip code number
for both the old and the new address. It
is preferable to send us the label from
you old catalog with the new information.
- For
Orders, information, or customer service,
call 1 (714) 899-2020 (Mon-Sat 9AM to 5PM PT).
Ordering
by Phone... Please fill
out the order form, and have your catalog, credit
card, and expiration date available. We will
be happy to advise your of availability and
answer your questions to guide your purchase.
Ordering
by Mail... Please fill out
the on line order form normally and indicate
payment by mail. Your order will be processed
upon receipt of payment in the mail.
Mailing
and Handling Charges
For
Standard Mail... shipping,
handling and insurance
$10.00 for the first pair $1.00 for each additional
pair.
Two
Day Service™ 2-Day available in the Continental
United States
NO SATURDAY DELIVERY.
For Two Day Service... shipping, handling
and insurance
$20.00 for the first pair $2.00 for each additional
pair, you can receive your order two business
days after shipping. Each back order will
be mailed standard mail.
Foreign
Shipment ... All orders must be submitted
in US funds.
Rates may vary depending on destination. Actual
freight will be billed on shipping. When possible
we will advise prior to shipping.
Sorry...We
do not accept C.O.D.s
|
