Styles

FAQ

Q. What size am I?

A. Please refer to our conversion chart. Please also keep in mind that manufacturers use different lasts to construct their shoes, and sizing may vary accordingly.

Q. What forms of payment do you accept?

A. We currently accept Visa, MasterCard, Checks or Money orders.

Q. I want to return my purchase! What do I do?

A. You will receive an invoice with your package. Please fill out the bottom of the invoice and state whether you would like and exchange or refund. Once your return is received and inspected by our warehouse staff (usually within 48 hours of receipt) we will process your refund or exchange and automatically apply a credit to your credit card or original method of payment within 7 days if a refund is requested. Please note that depending on your credit card company, it may take an additional 2-10 business day’s after your credit is applied for it to post to your account. Your exchange will be processed within 48 hours and shipped back to you FREE of charge (domestic orders only) if items are available.

Q. Is it safe to use my credit card on your site?

A. Yes! We understand that the safety of your personal information is extremely important to you. We’ve never had a problem on our website and use a wide array of electronic security measures and devices to protect your personal data and credit card information from unauthorized access.

Q. When are Cinderella’s sale events?

A. Cinderella of Boston holds two annual sales throughout the year, both of which are our end of season sales. Spring/Summer sale starts around July 1st and the Fall/Winter sale starts around January 1st. We also have promotions throughout the year, such as $10 off each pair, free shipping, and half off select shoes. So keep a look out for sales!

Q. Why is my item on backorder?

A. Items that are not available to ship when an order is placed are on backorder and will ship at a later date. Please note that your credit card will not be charged until the item is shipped. We will provide you with an approximate ship date for your item(s) at the time you make your selection. Please be aware that backorder dates are approximate and subject to change.

Q. What are my choices for shipping within the United States?

A. We offer 3 different methods of delivery. For prices click here.

1. Best Ground - via FedEx Ground® Service 5-8 days OR USPS® Priority Mail (Standard Domestic Mail) 6-10 business days, upon request.
2. 2 Day - via FedEx 2Day®.
3. Next Day via FedEx Overnight®. There are additional charges for Saturday delivery.

Q. Who is responsible for the duties and taxes and brokerage fees on an international shipment?

A. The recipient of the package is responsible for all duties and taxes and brokerage fees. Duties and taxes and brokerage fees are not included in the shipping and handling fee we charge. Please check with your local agency for details on estimated fees.

Q. Do you have a store that I can visit to try on or pick up the shoes?

A. Yes we have a retail store located in Westminster, California where you can try on or pickup all products listed on the website.

Q. Do you ship using COD?

A. No, we do not ship COD.

Q. Can you reserve a pair of shoes or boots for me until I can pay for it?

A. No, all of our merchandise is sold on a first come, first served basis. We cannot reserve the merchandise for you without payment. Even on orders placed on our website marked CK/MO are not processed until payment is received.

Q. Can I place an order over the phone?

A. Yes, you can order products from our website or over the phone. Our Customer Service representatives are happy to help you order products that you wish to purchase. You can call us and let the representative know what products you are interested in purchasing and you will receive a excellent service.

Q. How do I track my order?

A. You will receive a tracking number through your email or you may call our representatives at 714-899-2020 to get your tracking number. You can check the status of your order at any time by tracking it on www.FedEX.com.

Q. The shoes/boots I want says “out of stock” Can you tell me when you’ll be getting more?

A. All reorders for the season are done within 6 weeks from the start of the season. Any item that has been reordered will be backordered when you click purchase. Any item out of stock after the 6 week period will not be re-ordered for the season.